X-BANNER - Frequently Asked Questions

Name: X-BANNER
Brand: Jin Yu Advertising Materials
SKU: 1781166765280
Availability: InStock

Question 1

Can I get free samples before placing a bulk order?

Accepted Answer

Yes, we offer free samples for standard products. Customers only need to cover the shipping cost.

Question 2

Do you offer custom sizes and specifications?

Accepted Answer

Yes, we offer custom sizes, thickness, and specifications. Please provide your detailed requirements, and our team will provide a solution tailored to your needs.

Question 3

What payment methods do you accept?

Accepted Answer

We accept the following payment methods: corporate account payments, bank transfers, WeChat Pay, Alipay, and Alibaba.com payments.

Question 4

How do I place an order?

Accepted Answer

You can place an order via:1、Contact our sales team directly with your material requirements, quantity, and delivery address2、Request a free quote and sample (if needed)3、Confirm the order and make payment4、We arrange production and shipping, and provide real-time tracking updates

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship to over 50 countries worldwide. We work with major shipping carriers like DHL, FedEx, UPS, and sea freight for larger orders.

Question 6

What are the shipping costs?

Accepted Answer

Shipping costs depend on destination, weight, and shipping method. We provide competitive rates.

Question 7

How long does delivery take?

Accepted Answer

We offer a range of shipping solutions: Express (DHL, FedEx, UPS): 3–7 days for small orders/samples; Air freight: 7–15 days for medium-sized orders; Sea freight: 20–35 days for large-volume orders (most cost-effective).

Question 8

Are your products certified?

Accepted Answer

Yes, we are ISO 9001:2012 certified. Our products meet international quality standards.

Question 9

Which shipping ports do you mainly export from?

Accepted Answer

Located in Foshan, Guangdong, we primarily ship from local ports such as Foshan Port, Guangzhou (Huangpu/Nansha), and Shenzhen (Yantian/Shekou).

Question 10

How do you guarantee product batch-to-batch consistency?

Accepted Answer

By utilizing highly automated extrusion and coating lines, we eliminate human error variance. Our strictly documented ISO manufacturing workflows ensure that the color tone of our cutting vinyl and the density of our PVC boards remain identical across separate orders.

Question 11

Do you offer quality guarantees?

Accepted Answer

Absolutely! We offer a 100% quality guarantee. If you receive defective products, we will replace them free of charge.

Question 12

How long are your price quotes valid given raw material fluctuations?

Accepted Answer

our standard quotes are typically valid for 15 to 30 days. However, for long-term strategic partners, we always communicate market trends proactively to lock in the most stable pricing structures before spikes occur.

Question 13

How long does it take to process my order?

Accepted Answer

Production time varies by product. Standard products ship within 3-7 days. Custom orders may take 10-15 days.

Question 14

Can we visit your factory?

Accepted Answer

Yes, absolutely! We warmly welcome you to visit our facility.

Question 15

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type. Generally, it's 100 pieces for standard products. For custom orders, please contact us directly for specific requirements.

Question 16

Do you support OEM/ODM?

Accepted Answer

We fully support OEM and ODM services. One of JinYu core competencies is providing end-to-end, flexible customization solutions to wholesalers and brands worldwide.

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